FREQUENTLY ASKED QUESTIONS

Yes, it’s completely safe to make payment through any channel viz Debit/Credit Card, Online Banking or Wallets because of direct connection of our website to bank and bank’s software’s cannot hack so ultimately No one can misuse your payment detail.

We don’t save your payment detail it’s directly connected to bank servers at the time of payment and its highly secure server.

We have a tie-up with Blue Dart Courier company and FedEx courier company for COD service in India. They have a strong network for all our India. You may also ask on the phone to our customer service platform.

Its dispatch on the same day whether if you like to make an ornament like a ring / pendant / bracelet it takes 3-7 days.

It is very easy to return to our product. You may send it on the same address mentioned on the parcel but before sending back first you may contact our customer service member for more detail or may visit return policy on our website.

You may make payment according to customer’s convenience through any channel of payment like Debit Cards, Credit Card, UPI, Wallets or Online Banking or may deposit directly to our bank as mentioned on our website. We have a current bank account in 64+ banks.

Yes, of course, it’s completely safe to do shopping from our website . We supply certified gemstones.

You may easily cancel your order before dispatching the order without any cost but once your order dispatched then you will have to bear the nominal cost because of its complete process viz. order processing cost, transportation cost, Govt. Taxes etc.

No for security purpose we do not allow any outsider to our office. It is a completely online system if you made the order then we send it by the channel at the given address.

In general, it takes 1-2 days in metro cities and 2-4 days in non-metro cities but few times it depends on your zip code and circumstances.

It’s easy to track. We provide you tracking number through email and SMS with the courier company name you may track on that’s the website address.